Conflict Management And Conflict Resolution In The Workplace

Conflict Management And Conflict Resolution In The Workplace
Published 11/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

What you’ll learn

You’ll learn about workplace conflict management to solve the conflicting situations that arise in the workplace.

You’ll identify the causes of workplace conflict and different types of conflicts.

You’ll learn about the five-factor model of personality and how personality plays a role in conflict resolution.

You’ll be able to utilize your emotional intelligence which will help you manage conflicts respectfully and effectively in a diverse workplace.

You’ll discover how to resolve conflict, rebuild relationships following conflict, explain forgiveness and apologize, and promote a positive work environment.

You’ll actively engage with supplemental materials, course notes, and quizzes to measure and enhance your learning in conflict management at work.

Use the Conflict Management at Work audiobook in each unit’s resource section to enhance your understanding and complement your learning experience.

You will receive tutor support & communicate with the tutor through the inbox.

You will obtain a certificate of completion in Conflict Management at the Work.

Requirements

No prerequisites. Whether you’re already working or soon to be, this course is for you.

Description

Overview

Section 1: Introduction to Conflict Management

Lecture 1 What Is Conflict and Conflict Management?

Lecture 2 Types of Conflict in the Workplace

Lecture 3 The Styles of Conflict Management

Lecture 4 Understand Constructive Conflict and Destructive Conflict

Section 2: Understanding the Dimension of Conflict

Lecture 5 The Causes of Workplace Conflict

Lecture 6 Individual Conflict Vs Group Conflict

Lecture 7 The Subsequent Stages of Conflict

Lecture 8 Costs and Challenges of Workplace Conflict

Section 3: Preventing Conflict

Lecture 9 Awareness-building

Lecture 10 How to Manage Staff to Prevent Conflict

Lecture 11 Establishing a Low-conflict Environment

Section 4: Strategies for Communication

Lecture 12 Communication is the Key to Collaborative Work Relationships

Lecture 13 Understanding Others’ Perceptions and Expectations

Lecture 14 An Understanding of Passive, Aggressive, and Assertive Behavior

Section 5: Association of Personality Type and Conflict in Workplace

Lecture 17 Personality and Conflict

Lecture 18 Five-Factor Model of Personality

Lecture 19 The Identification of Personality Traits

Lecture 20 Conflict Management Styles: The Role of Personality

Lecture 21 The Body Language of People: What Is It?

Lecture 22 Positive Body Language

Lecture 23 Understand Body Language and Insight Into Workplace Conflict

Lecture 24 Body Language Skills that You Need to Manage Conflict

Section 7: The Conflict Management Strategy
Lecture 25 Assess the Current Handling of the Situation

Lecture 26 Create an Environment for Conflict Resolution

Lecture 27 Resolving Conflict in A Diverse Workforce

Lecture 28 Techniques for Defusing Arguments

Lecture 30 Dealing with Difficult Situations

Lecture 31 When Conflicts Arise from Different Work Styles

Lecture 32 When to Walk Away

Section 9: Patching Things up

Lecture 33 Recovering From Conflict

Lecture 34 Rebuilding Relationship After Conflict

Lecture 35 The Power of Forgiveness and Apology

Section 10: Maintaining a Positive Workplace Culture for Sustainability

Lecture 36 What Is a Positive Workplace Culture?

Lecture 37 The Benefits of a Positive Work Culture

Lecture 38 How To Promote a Positive Work Culture?

Those who resolve conflict at work benefit from this course.,Interested in learning how people interact with each other and how to better build relationships.,Graduates and students can gain a competitive edge in the workplace by acquiring conflict management skills.,The owners and managers of companies who want to create a low-conflict, high-creativity workplace.