Conflict Resolution Foundations [Updated: 12/20/2023]

Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation and leadership coach Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations.

Learning objectives

• Define the "Name, Blame, Claim" cycle.
• Distinguish different types of conflict styles.
• Recognize contentious tactics.
• Identify issues and needs.
• Explain how to reframe.
• Increase conflict capacity.

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