Crm Customer Relationship Management Through Case Studies

Crm Customer Relationship Management Through Case Studies
Published 7/2022
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz

The course will take you through the CRM framework and techniques.

What you’ll learn
Through this course, learners are expected to gain an insight into the history of CRM and its involvement
The learning objective of this course is to help the learners understand how customer relationship management works in different organizations.
Requirements
The course is designed in such a manner that anyone who has the desire to learn about customer relationship management can get enrolled for this course. Therefore, there are no specific pre-requisites for this course.
Description
Overview

Section 1: CRM-Case Study 1

Lecture 1 Introduction to CRM-Case Study 1

Lecture 2 CRM Definition

Lecture 3 CRM-Complements

Lecture 4 Company Overview

Lecture 5 Company Vision and Mission

Lecture 6 IRIC Mileposts

Lecture 7 Services Offered

Lecture 8 Objective

Lecture 9 Key Observations

Lecture 10 CRM Strategy
Lecture 11 Ethos Complements

Lecture 12 Geo Assessment

Lecture 13 SCRM Audit

Lecture 14 SCRM Audit Continue

Lecture 15 PESTLE Analysis

Lecture 16 SWOT Analysis

Lecture 17 SCRM-Complements

Lecture 18 CSPM

Lecture 19 CEVD

Lecture 20 CEM

Section 2: Introduction to CRM-Case Study 2

Lecture 21 Introduction to Case Study

Lecture 22 CRM Definition

Lecture 23 CRM Complements

Lecture 24 Company Overview

Lecture 25 Vision and Mission Statement

Lecture 26 IRIC Mileposts

Lecture 27 Business Verticals

Lecture 28 Objective

Lecture 29 Key Observations

Lecture 30 CRM Strategy
Lecture 31 Ethos Complements

Lecture 32 Geo Assessment Profiling

Lecture 33 CRM Audit

Lecture 34 CRM Audit Continue

Lecture 35 PESTLE Analysis

Lecture 36 SWOT Analysis

Lecture 37 OCRM Complements

Lecture 38 CRM SFA

Lecture 39 CRM MA

Lecture 40 CRM SA