CSM: Adopt Proven Sales Strategies For Retention And Growth

CSM: Adopt Proven Sales Strategies For Retention And Growth
Published 5/2025
Duration: 42m | .MP4 1280×720, 30 fps(r) | AAC, 44100 Hz, 2ch | 772 MB

What you’ll learn
– Master the skills of a sales-driven customer success manager.
– Understand cross-selling and upselling techniques for CSMs.
– Use data to drive customer engagement and growth.
– Collaborate success by aligning sales and customer teams.

Requirements
– No specific requirements.

Description
Who this course is for:
– Customer Success Leaders who aim to oversee initiatives that meet customer needs while driving revenue growth.
– Sales Managers who want to work closely with customer success teams to align sales strategies with customer requirements.
– Marketing Professionals who want to collaborate with customer success teams to create targeted campaigns based on customer feedback and data.
– Product Managers who seek to integrate customer insights from success teams to inform product development and enhancements.
– Data Analysts who want the skills to analyse customer behaviour and engagement metrics to provide actionable insights.
– Customer Support Representatives who want to facilitate seamless communication between customers and success teams.
More Info

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