How To Deal With Difficult People In Life And At Work

How To Deal With Difficult People In Life And At Work
Published 5/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Learn how to positively and effectively deal with difficult people with over 50 practical tips and strategies

What you’ll learn

Learn the basic communication skills as a foundation for dealing with difficult people

Gain an insight into communicating with and managing difficult people.

Look at how you deal with difficult people and identify the areas you want to improve on.

A range of tools, tips and strategies to use to communicate with and manage difficult people in your life and at work.

Develop a personalised action plan to effectively communicate with and manage difficult people in your life and at work.
Requirements

An open mind to learning, development and self improvement.

Description

Overview

Section 1: Introduction

Lecture 1 Course introduction

Lecture 2 About the tutor

Section 2: Difficult people and the challenges of dealing with them

Lecture 3 What is a difficult person?

Lecture 4 The challenges of dealing with difficult people

Section 3: How do you deal with difficult people?

Lecture 5 Assignment 1: Dealing with difficult people assessment

Section 4: Dealing with difficult people, tips & strategies

Lecture 6 Dealing with difficult people tips & strategies, introduction

Lecture 7 Assignment 2: Dealing with difficult people action plan
Lecture 8 Communication and building rapport

Lecture 9 Listening

Lecture 10 Asking questions

Lecture 11 Non verbal communication

Lecture 12 Emotional intelligence

Lecture 13 Other skills for dealing with difficult people

Lecture 14 Communication styles

Lecture 15 Communication types

Lecture 16 Conflict management and resolution styles

Lecture 17 A conflict management and resolution process

Lecture 18 A process for dealing with difficult people

Lecture 21 Dealing with different people tips & strategies, summary

Section 5: Dealing with difficult people plan

Lecture 22 Dealing with difficult people plan

Section 6: Summary

Lecture 23 Course summary

Lecture 24 Dealing with difficult people tips & strategies checklist

Section 7: Further resources

Lecture 25 Bonus lecture: My other Udemy courses

If you want to understand more about how to communicate with difficult people.,If you want to learn more about how to positively deal with difficult people in your life and at work.,If you want to develop your communication skills to effectively deal with difficult people going forward.,If you want to improve difficult relationships in your life and at work.