770.01 MB | 00:08:26 | mp4 | 1280X720 | 16:9
01 – Course Overview.mp4 (6.13 MB)
02 – Introduction.mp4 (13.94 MB)
03 – Explore the Demo Infrastructure.mp4 (9.86 MB)
04 – Establish Prerequisite Knowledge.mp4 (4.27 MB)
05 – Coming up Next.mp4 (2.86 MB)
06 – Introduction.mp4 (5.62 MB)
07 – Explore SCSM’s Role in System Center.mp4 (6.27 MB)
08 – Explore Incident Management’s Role in SCSM.mp4 (16.2 MB)
09 – Explore Connectors’ Role in Incident Management.mp4 (7.85 MB)
10 – Explore SCSM’s Two Server Design.mp4 (3.32 MB)
11 – Explore SCSM’s Four Server Design.mp4 (3.41 MB)
12 – Explore SCSM Databases and Prerequisites.mp4 (6.9 MB)
13 – What This Module Covered.mp4 (4.27 MB)
14 – Introduction.mp4 (8.35 MB)
15 – Review Preconfigurations and Create an Incident.mp4 (28.01 MB)
16 – Define Incident Classifications.mp4 (4.49 MB)
17 – Configure Incident Settings.mp4 (17.37 MB)
18 – Customize Lists.mp4 (20.03 MB)
19 – Create Queues.mp4 (7.16 MB)
20 – Create Groups.mp4 (15.94 MB)
21 – Configure Global Operators Group.mp4 (19.06 MB)
22 – Configure User Roles.mp4 (26.36 MB)
23 – Report, Escalate, and Resolve Incidents.mp4 (11.43 MB)
24 – Combine Incidents into Parent Child Groups.mp4 (15.02 MB)
25 – What This Module Covered.mp4 (4.58 MB)
26 – Introduction.mp4 (6.21 MB)
27 – Customize Incident Templates.mp4 (35.49 MB)
28 – Customize Workflows.mp4 (21.85 MB)
29 – Configure Service Level Objectives.mp4 (14 MB)
31 – Create and Associate Tasks.mp4 (21.36 MB)
32 – What This Module Covered.mp4 (2.62 MB)
33 – Introduction.mp4 (7.25 MB)
34 – Prepare for Exchange Connector.mp4 (9.24 MB)
35 – Install and Configure Exchange Connector.mp4 (25.58 MB)
36 – Configure SMTP.mp4 (9.84 MB)
37 – Validate SMTP Configuration.mp4 (9.37 MB)
38 – Configure Email Notification Channel.mp4 (5.07 MB)
39 – Customize Email Templates.mp4 (26.41 MB)
40 – Configure Email Notifications.mp4 (25.66 MB)
41 – Report Incidents and Receive Email Notifications.mp4 (16.66 MB)
42 – Explore Self Service Portal Installation.mp4 (13.94 MB)
43 – Create Announcements.mp4 (4.99 MB)
44 – Report and Monitor Incidents via the Self Service Portal.mp4 (4.82 MB)
45 – What This Module Covered.mp4 (4.57 MB)
46 – Introduction.mp4 (7.03 MB)
47 – Design Service Requests and Activities.mp4 (5.92 MB)
48 – Customize Service Request Templates.mp4 (37.13 MB)
49 – Create a Request Offering.mp4 (30.25 MB)
50 – Create a Service Offering.mp4 (7.25 MB)
51 – Create a Catalog Group and Configure the End User Role.mp4 (11.09 MB)
52 – Create and Monitor Requests in the Self Service Portal.mp4 (21.66 MB)
53 – Explore Parallel and Sequential Activities.mp4 (7.24 MB)
54 – Tune Templates and Request Offerings.mp4 (11.32 MB)
55 – Configure Notification for Review Activities.mp4 (16.13 MB)
56 – What This Module Covered.mp4 (4.54 MB)
57 – Introduction.mp4 (5.31 MB)
58 – Generate Incident Reports.mp4 (5.84 MB)
59 – Explore SCOM, SCCM, and SCVMM Connectors.mp4 (12.94 MB)
60 – Integrate Orchestrator Runbooks.mp4 (16.62 MB)
61 – Understand Problem, Change, and Release Management.mp4 (19.41 MB)
62 – What This Module Covered.mp4 (3.54 MB)
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