Introduction To Customer Success In Modern B2B Saas Business

Introduction To Customer Success In Modern B2B Saas Business
Published 5/2024
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Introducing the major concepts behind customer success – focusing on B2B SaaS environments

What you’ll learn

What is Customer Success

The Customer Journey

The importance of Customer Success

Important Customer Success KPI’s and Metrics

Customer Onboarding and Adoption

Customer Retention and Expansion

Building a Customer-Centric Culture

Requirements

No Customer Success Experience Needed – You will learn everything you need to know

Be curious

Put the customer customer first

Description

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Summary

Section 2: The Customer Journey in B2B SaaS

Lecture 3 Customer Journey

Lecture 4 Summary

Section 3: Developing a customer success plan

Lecture 5 Developing a customer success plan

Section 4: Customer Onboarding and Adoption

Lecture 6 Customer Onboarding and Adoption

Lecture 7 Summary

Section 5: Customer Retention

Lecture 8 Customer Retention

Lecture 9 Summary

Section 6: Building a customer centric culture

Lecture 10 Building a customer centric culture