IT Service Desk: Customer Service Fundamentals with AI

IT Service Desk: Customer Service Fundamentals with AI
Released/Updated: 5/5/2025
Duration: 2h 44m 21s | .MP4 1280×720, 30 fps(r) | AAC, 48000 Hz, 2ch | 358 MB

Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course, join instructor Pam Baker as she shows you how to take your IT service desk beyond identifying and resolving problems, to also building rapport with customers by alleviating their frustrations. By the end of this course, you’ll also be prepared to leverage cutting-edge AI tools to meet the unique needs of your customers and drive long-term success.
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