ITIL Foundations

This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL® is a Registered Trade Mark of the Cabinet Office.

Lesson 1: Introduction to ITIL® 00:11:06
Lesson 4: The Service Lifecycle 00:12:16
Lesson 5: Service Strategy 00:25:28
Lesson 13: Continual Service Improvement 00:16:27
Lesson 14: Preparing for Your ITIL® Foundations Certification 00:04:42

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NO MIRRORS PLEASE