Managing Conflict: Interpersonal Conflict

Managing Conflict: Interpersonal Conflict
Published 3/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Improve relationships by managing interpersonal conflict effectively

What you’ll learn

Identify types of conflict

Identify sources of interpersonal conflict

Distinguish between responding and reacting

Describe how to manage conflict so it is functional and positive

List ways to lessen conflict due to miscommunication

Define empathy and active listening

Identify 5 steps to engage with interpersonal conflict

Ask questions to understand different perspectives

List the 4 steps in communicating needs and interests

Requirements

There are no prerequisites for this course. It’s open to everyone.

Description

Overview

Section 1: Managing Conflict: Interpersonal Conflict

Lecture 1 Introduction

Lecture 2 Preparation for Interpersonal Conflict

Lecture 3 Identifying Interpersonal Conflict

Lecture 4 Interpersonal Communication and Conflict

This course is for business professional who needs to improve conflict resolution skills.