MustHave Tools for IT Support: Remote Access, AI, and Troubleshooting
Must-Have Tools for IT Support: Remote Access, AI, and Troubleshooting
Instructor: Jason Gooley


In today’s fast-paced digital world, IT support professionals need both strong technical knowledge and the right tools to deliver fast, secure, and effective support from anywhere. This comprehensive course teaches how to use essential IT support and remote desktop tools to manage devices remotely, solve complex issues, and provide real-time support. It covers how to use popular remote access tools such as RDP (Remote Desktop Protocol), Cisco Webex, TeamViewer, Virtual Network Computing (VNC), and pcAnywhere.

Learning objectives

    []Describe the differences and similarities of leading remote access and troubleshooting tools.
    []Explain the process involved to set up and use common remote access tools for technical support tasks.
    []Initiate and manage a remote session to help troubleshoot and resolve user issues.
    []Evaluate the security, privacy, and ethical risks associated with using public data sources and AI for IT troubleshooting.

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