Reporting and Dashboards Using Data-driven Insights
Released 3/2026
By Zainul Arefin
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz, 2 Ch

In today’s data-driven IT environments, organizations need timely, actionable insights to make informed decisions.
What you’ll learn
In today’s data-driven IT environments, organizations need timely, actionable insights to make informed decisions. In this course, Reporting and Dashboards Using Data-driven Insights, you’ll gain the ability to transform raw data into meaningful visualizations using ServiceNow’s native reporting tools. First, you’ll explore how to navigate and interpret existing reports and dashboards. Next, you’ll discover how to build and customize reports using filters, data sources, and visual elements. Finally, you’ll learn how to design interactive dashboards that surface key performance indicators and operational metrics. When you’re finished with this course, you’ll have the skills and knowledge of ServiceNow reporting and dashboards needed to deliver real-time insights that improve IT visibility and decision-making.