Servicenow Administration For Beginners: Non-Tech Guide

Servicenow Administration For Beginners: Non-Tech Guide
Published 3/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Master ServiceNow Administration with User Management, Roles, Security, Workflows & More!

What you’ll learn

Learn the fundamentals of ServiceNow administration without any coding.

Navigate and understand key terminologies within the ServiceNow interface.

Manage user accounts including creating new users and managing profiles.

Configure role-based access control (RBAC) and permissions.

Create basic workflows to manage processes efficiently.

Set up business rules for validation purposes.

Design simple processes using Process Designer.

Requirements

No prior experience with ServiceNow is necessary.

Description

Overview

Section 1: Section 1: Introduction to ServiceNow

Lecture 1 1.1: What is ServiceNow?

Lecture 2 1.2: Why Use ServiceNow?

Lecture 3 2.1: Navigating the ServiceNow Interface

Lecture 4 2.2: Understanding Key Terminologies and Concepts

Section 3: Section 3: Setting Up User Accounts

Lecture 5 3.1: Creating New Users in ServiceNow

Lecture 6 3.2: Managing User Information and Profiles

Section 4: Section 4: Roles and Security

Lecture 7 4.1: Defining Role-Based Access Control (RBAC)

Lecture 8 4.2: Configuring Permissions for Different Roles

Section 5: Section 5: Workflow Management

Lecture 9 5.1: Introduction to ServiceNow Workflows

Lecture 10 5.2: Creating Basic Workflows

Section 6: Section 6: Business Rules and Validation

Lecture 11 6.1: Understanding Business Rules in ServiceNow

Lecture 12 6.2: Configuring Basic Business Rules

Section 7: Section 7: Process Designer Overview

Lecture 13 7.1: Introduction to Process Designer

Lecture 14 7.2: Designing Simple Processes Using Process Designer

Section 8: Section 8: Scripting Basics for Non-Tech Users

Lecture 15 8.1: Understanding When Scripts Are Needed in ServiceNow Administration

Lecture 16 8.2: Basic Script Editor Usage Without Coding (Using Pre-built Functions)

Section 9: Section 9: System Configuration

Lecture 17 9.1: Overview of Configuring ServiceNow System Settings

Lecture 18 9.2: Setting Up Common System Parameters

Section 10: Section 10: Catalog Manager Basics

Lecture 19 10.1: Introduction to Catalog Manager in ServiceNow

Lecture 20 10.2: Creating a Basic Service Offering Using Catalog Manager

Section 11: Section 11: Reporting and Analytics

Lecture 21 11.1: Introduction to Reporting in ServiceNow

Lecture 22 11.2: Building Simple Reports for Admin Use Cases

IT professionals looking to expand their skill set with ServiceNow.,Business analysts seeking to improve service delivery processes using ServiceNow.,Project managers wanting to integrate IT services into project management workflows.,HR personnel managing employee onboarding and offboarding through ServiceNow.