Servicenow Basics For Beginners: A Complete Introduction

Servicenow Basics For Beginners: A Complete Introduction
Published 3/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Master the Fundamentals of ServiceNow with Practical Voiceovers and Interactive Slides

What you’ll learn

Understand ServiceNow’s architecture, modules, and workflow automation.

Navigate the platform’s user interface and key terminologies effectively.

Configure business workflows using Business Rules and Workflow Designer tools.

Develop scripts for automation with Script Includes and Client Scripts.

Utilize the Service Catalog module to automate request handling processes.

Manage incidents efficiently through Incident Management workflow setup.

Requirements

Basic understanding of ITIL principles

Familiarity with database concepts is beneficial but not mandatory

Description

Overview

Section 1: Section 1: Introduction to ServiceNow

Lecture 1 1.1: Understanding ServiceNow’s Role in Business Processes

Lecture 2 1.2: Overview of Service Management Platforms

Lecture 3 2.1: Setting Up Your First Account and Environment

Lecture 4 2.2: Navigating the User Interface and Key Terminologies

Section 3: Section 3: Understanding ServiceNow Architecture

Lecture 5 3.1: Exploring ServiceNow’s Modular Design

Lecture 6 3.2: Data Model Overview: Tables, Fields, and Relationships

Section 4: Section 4: Configuring Business Workflows

Lecture 7 4.1: Introduction to Business Rules and Workflow Designer

Lecture 8 4.2: Creating Basic Workflows for Common Tasks

Section 5: Section 5: Developing ServiceNow Scripts

Lecture 10 5.2: Advanced Scripting Techniques and Best Practices

Section 6: Section 6: Utilizing Service Catalog to Automate Requests

Lecture 11 6.1: Introduction to the Service Catalog Module

Lecture 12 6.2: Creating a Basic Request Form for End Users

Section 7: Section 7: Managing Incidents with Incident Management

Lecture 13 7.1: Setting Up an Incident Management Workflow

Lecture 14 7.2: Handling and Resolving Incidents Efficiently

Section 8: Section 8: Customizing User Interface Using UI Macros and Forms

Lecture 15 8.1: Introduction to UI Macro Designer and Form Editor

Lecture 16 8.2: Enhancing User Experience with Advanced UI Features

Section 9: Section 9: Integrating ServiceNow with External Systems

Lecture 17 9.1: Overview of Integration Modules Available in ServiceNow

Lecture 18 9.2: Setting Up Basic Integrations Using REST APIs

Section 10: Section 10: Utilizing Reporting and Analytics Tools

Lecture 19 10.1: Introduction to Report Designer and Data Analysis Features

Lecture 20 10.2: Creating Custom Reports and Dashboards for Business Insights

IT professionals seeking to learn about ServiceNow platforms,Business analysts interested in workflow automation techniques,Project managers looking to manage incidents efficiently using Incident Management tools,Developers aiming to enhance their skills with scripting and UI customization