Servicenow Itsm Exam Prep For Beginners: Key Topics & Tips

Servicenow Itsm Exam Prep For Beginners: Key Topics & Tips
Published 3/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Prepare with Key Topics & Tips from Certified Experts

What you’ll learn

Master key concepts in ServiceNow ITSM certification

Learn how to set up your study plan for success

Explore the core components and architecture of ServiceNow platform

Design efficient business processes using BPM capabilities

Create advanced service catalog items with ease

Manage incidents effectively and track resolution

Initiate, approve changes through workflow in Change Management

Requirements

Basic understanding of ITIL concepts

Familiarity with ServiceNow platform fundamentals

Description

Overview

Section 1: Section 1: Introduction to ServiceNow ITSM Certification

Lecture 1 1.1: Understanding the Basics of ServiceNow ITSM Exam

Lecture 2 1.2: Setting Up Your Study Plan for Success

Section 2: Section 2: Overview of ServiceNow Platform Architecture

Lecture 3 2.1: Exploring the Core Components of the ServiceNow Platform

Lecture 4 2.2: How These Components Work Together in an Environment

Section 3: Section 3: Understanding Business Process Management (BPM) in ServiceNow

Lecture 5 3.1: Introduction to BPM and Its Role in ITSM

Lecture 6 3.2: Designing Efficient Processes Using ServiceNow’s BPM Capabilities

Section 4: Section 4: Mastering Service Catalog Creation

Lecture 7 4.1: Creating a Basic Service Catalog Item

Lecture 8 4.2: Enhancing the Service Catalog with Advanced Features

Section 5: Section 5: Incident Management in Depth

Lecture 9 5.1: Setting Up an Incident in ServiceNow

Lecture 10 5.2: Managing Incidents and Tracking Resolution Effectively

Section 6: Section 6: Change Management Essentials

Lecture 11 6.1: Initiating a Change Request in ServiceNow

Lecture 12 6.2: Approving Changes Through the Approval Workflow

Section 7: Section 7: Asset Management Best Practices

Lecture 13 7.1: Creating an Asset Record in ServiceNow

Lecture 14 7.2: Managing Asset Lifecycle from Purchase to Retirement

Section 8: Section 8: Knowledge Management for ITSM

Lecture 16 8.2: Leveraging Knowledge Base for Self-Services and Support

Section 9: Section 9: Service Level Agreement (SLA) Setup

Lecture 17 9.1: Defining SLAs in ServiceNow

Lecture 18 9.2: Monitoring Compliance with SLAs Through Dashboards

Section 10: Section 10: Reporting and Analytics Fundamentals

Lecture 19 10.1: Creating Basic Reports Using ServiceNow’s Report Builder

Lecture 20 10.2: Utilizing Dashboards to Visualize Key Metrics and Trends