Servicenow Itsm From 0 To Hero

Servicenow Itsm From 0 To Hero
Published 3/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Master ITSM processes and ServiceNow with hands-on demos, real-world scenarios, and expert insights – Yokohama Release

What you’ll learn

Understand the core ITSM processes such as Incident, Problem, Change, and Release Management

Navigate the ServiceNow platform confidently using real examples and a Personal Developer Instance (PDI)

Apply ITIL concepts in a practical way through hands-on assignments and real-world scenarios

Differentiate between Incident, Service Request, and Problem records and know when to use each

Build foundational knowledge that supports future ServiceNow certifications or job readiness

Requirements

No prior ServiceNow or ITSM experience is required – this course is beginner-friendly

Motivation to learn and apply ServiceNow in real-world scenarios

A stable internet connection

A free ServiceNow Developer account (we’ll guide you step-by-step to create it)

Description

Overview

Section 1: Introduction

Lecture 1 Course Introduction

Lecture 2 Agenda

Lecture 3 Course Goals

Section 2: Course Prerequisites

Lecture 4 ITSM Basics

Lecture 5 ITSM Framework

Lecture 6 What is ServiceNow?

Lecture 7 Getting a Free ServiceNow PDI

Lecture 8 Exploring ServiceNow UIs

Section 3: ITSM Core Processes

Lecture 9 Incident Management Overview

Lecture 10 Handling Incidents (Demo)

Lecture 11 Managing Major Incidents

Lecture 12 Major Incident Handling (Demo)

Lecture 13 Problem Management Overview

Lecture 14 Resolving Problems (Demo)

Lecture 15 Service Request Management Explained

Lecture 16 Handling Service Requests (Demo)

Lecture 17 Change Management Overview

Lecture 18 Managing Changes (Demo)

Lecture 19 CMDB & CSDM Basics

Lecture 20 Working with CMDB & CSDM (Demo)

Lecture 21 Knowledge Management Overview

Lecture 23 Service Level Management Overview

Lecture 24 Managing SLAs (Demo)

Lecture 25 Release Management

Lecture 26 Release Management Demo

Section 4: Summary

Lecture 27 Summary and Closure

Aspiring ServiceNow Administrators and IT professionals new to ITSM,Anyone who wants to understand how ITSM processes work in a real platform,Beginners preparing for their first ServiceNow role or ServiceNow certifications,Students or career changers looking to build practical skills in ServiceNow,System administrators or support agents transitioning into ITSM roles,Business Analysts,Consultants