Servicenow Itsm Terminology & Key Concepts For Beginners

Servicenow Itsm Terminology & Key Concepts For Beginners
Published 3/2025
MP4 | Video: h264, 1920×1080 | Audio: AAC, 44.1 KHz

Explore essential terminology and concepts in ServiceNow ITSM

What you’ll learn

Gain a comprehensive understanding of core ServiceNow ITSM terms and jargon.

Learn how to manage service requests using the Service Catalog effectively.

Master incident management basics including defining incidents and navigating their lifecycle.

Discover problem management essentials such as identifying root causes and implementing preventive solutions.

Understand change management fundamentals, including planning, scheduling, approving, and executing changes safely.

Requirements

Basic understanding of Information Technology Infrastructure Library (ITIL) principles

Familiarity with ServiceNow terminology is beneficial but not required

Description

Overview

Section 1: Section 1: Introduction to ServiceNow ITSM

Lecture 1 1.1: What is ServiceNow?

Lecture 2 1.2: The Role of ITSM in Business Operations

Section 2: Section 2: Understanding the Service Catalog

Lecture 3 2.1: Creating and Managing Service Requests

Lecture 4 2.2: Using the Service Catalog for Efficient Service Delivery

Section 3: Section 3: Incident Management Basics

Lecture 5 3.1: Defining Incidents and Their Impact

Lecture 6 3.2: The Incident Lifecycle in ServiceNow

Section 4: Section 4: Problem Management Essentials

Lecture 7 4.1: Identifying Root Causes of Incidents

Lecture 8 4.2: Implementing Solutions to Prevent Future Issues

Section 5: Section 5: Change Management Fundamentals

Lecture 9 5.1: Planning and Scheduling Changes

Lecture 10 5.2: Approving and Executing Changes Safely

Section 6: Section 6: Knowledge Management in ServiceNow

Lecture 11 6.1: Creating a Centralized Knowledge Base

Section 7: Section 7: Asset and Configuration Management

Lecture 13 7.1: Tracking IT Assets Efficiently

Lecture 14 7.2: Maintaining Accurate Configuration Information

Section 8: Section 8: Service Level Agreements (SLAs)

Lecture 15 8.1: Setting Up SLAs in ServiceNow

Lecture 16 8.2: Measuring Performance Against SLA Targets

Section 9: Section 9: Request Management Workflow

Lecture 17 9.1: Handling Employee Requests Efficiently

Lecture 18 9.2: Automating Approval Processes for Requests

IT professionals looking to gain an introductory knowledge of ServiceNow ITSM terminology and concepts,ServiceNow beginners eager to understand the basics before diving into advanced topics or certification,Those seeking to enhance their current ServiceNow skills with a focus on terminology and key concepts,Anyone interested in learning how to effectively utilize ServiceNow for managing incidents, requests, changes, assets, etc.