Verism Foundation Certification Training

Verism Foundation Certification Training
Published 9/2023
MP4 | Video: h264, 1280×720 | Audio: AAC, 44.1 KHz

A New & Exciting Approach to Service Management

What you’ll learn

Define the elements of enterprise governance and their importance in directing organizational activities

Define a service culture

Apply concepts of leading and managing people and organizations (e.g., teams, defining a professional, managing consumers, communication elements.)

Understand and apply the VeriSM Model

Define the progressive management methods (e.g., Agile, Lean, DevOps.) and apply appropriately based on requirements

Explain the impact of technology to service management and overall service delivery

Requirements

There are no prerequisites for the Foundation course and exam, however, it is highly recommended that candidates take an Accredited VeriSM Foundation Course prior to taking the VeriSM Foundation Exam. This course is Accredited by EXIN and taught by Dr. Suzanne Van Hove. Dr. Van Hove is a service management expert with over 20 years’ experience and is one of the three contributing authors of the VeriSM Management Approach.

Description

Overview

Section 1: Introduction

Lecture 1 00: Course Introduction – VeriSM Foundation

Lecture 2 01: Organizations

Lecture 3 02: Digital Transformation

Lecture 4 03: Service Culture

Lecture 5 04: People

Lecture 6 05: Service Management & Teams

Lecture 7 06: Common Challenges in Service Management

Lecture 8 07: The VeriSM Model

Lecture 9 08: Service Management Principles & The Management Mesh

Lecture 10 09: The VeriSM Model Phases: Define Stage Activities

Lecture 11 10: The VeriSM Model Phases: Produce Stage Activities

Lecture 12 11: The VeriSM Model Phases: Provide Stage Activities

Lecture 13 12: The VeriSM Model Phases: Respond Stage Activities

Lecture 14 13: Adapting the VeriSM Model

Lecture 15 14: Progressive Practices: Agile

Lecture 16 15: Progressive Practices: DevOps

Lecture 17 16: Progressive Practices: SIAM

Lecture 18 17: Progressive Practices: Lean

Lecture 19 18: Progressive Practices: Shift Left

Lecture 20 19: Progressive Practices: CX/UX

Lecture 21 20: Progressive Practices: Continuous Delivery

Lecture 22 21: Emerging Technologies